Siebel CRM On Demand

Siebel CRM On Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service offering to help you bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call centre efficiency; and derive comprehensive, real-time customer intelligence.

• Complete and comprehensive: Get everything you need for your sales, marketing, and service teams—and an optional, virtual call centre.
• Superior usability: Drive higher adoption among workgroups.
• Industry-specific functionality: Get value sooner with solutions tailored to your industry.
• Embedded contact centre: Get agents up and running anywhere they have access to an internet connection and a phone.
• Award-winning analytics: Take advantage of the hosted CRM industry's only embedded analytics offering.
• Easy customization, integration, and expansion: Focus high-value resources on your business, not your IT infrastructure.
• Prebuilt integration to Oracle back-office applications: Dramatically increase sales agent productivity while ensuring your customer data is consistent and accurate.
• Low, predictable costs: Forecast IT costs effectively with pricing starting at only US$70 per user per month.
• Global: Enhance global teamwork: Siebel CRM On Demand easily supports multiple languages and currencies.

The Siebel suite of On Demand products provide the following functionality:-

• Sales - Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools.
• Service - Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization.
• Marketing - Transform the way you market to your customers with an integrated solution that makes your marketing team work more efficiently, more effectively, and with greater accountability.
• Call Centre - Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months—without upfront capital expenditures or integration costs.
• Analytics - Make informed, intelligent decisions based on deep insight into your business, thanks to the only on-demand CRM solution with a prebuilt data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.
• Integration - Focus high-value resources on your business, not your IT infrastructure, thanks to the only CRM on demand solution that provides Web Services support as well as prebuilt integration to Oracle and other business applications.
• Industry Solutions - Only Siebel CRM On Demand Industry Editions provide organizations with CRM solutions tailored for specific industries. Unlike other hosted CRM solutions, Siebel CRM On Demand Industry Editions are built upon Oracle's deep industry expertise-providing organizations in the automotive, high technology, insurance, life sciences, and wealth management industries with tangible business value from the start. Siebel CRM On Demand Industry Editions feature out-of-the-box business processes, data models, object models, and business logic designed to support the unique requirements of these industries.