Siebel Partner Portal

Intended Audience:
Partner users, employed by partner: Partner Sales agents / managers, Partner Marketing agents / managers, Partner Service agents / managers, Partner Alliance managers

Product Description:
Robust web application enabling partner users to access critical information and tools to transact business with the brand owner (vendor) and common customers. Users are partner, broker, dealer, agent, distributor, reseller or OEM employees.
Siebel Partner Portal provides a comprehensive, web-based partner portal designed to support all partner activities. The Siebel Partner Portal allows partners to access critical information and tools necessary to transact business with the brand owner and their customers.
Siebel Partner Portal enables channel partners to conduct business effectively with their brand owner organizations by providing out-of-the-box functionality for real time information sharing, such as news and message updates, and access to relevant literature, along with comprehensive set of collaborative tools for market development funds management, opportunity and account management, eCommerce selling tools (optional modules) and service request management. Siebel Partner Portal provides partners with an intuitive, easy-to-use, web-based interface to communicate, collaborate, and conduct business effectively with its brand owner organization.
Designed to work in collaboration with Siebel Partner Manager, commerce and order management functionality are extended with Siebel Partner Commerce.

Product Requirements, Restrictions and Dependencies
• Requires, at a minimum, of one Partner Manager license.
Key Functionality
Siebel Partner Portal includes the following:
• Browse the anonymous partner portal as an unregistered user
• Partner recruitment and registration
• CHAMP joint planning with brand owner
• Self and company profiling
• Manage Activities
• Track and manage certifications
• Register as individual or register as a company
• Browse and download marketing and product content through information catalog
• Receive news and personalized partner messages
• Receive web/email offers and eNewsletters (Requires Siebel WebMarketing)
• Generate reports and charts (Requires Siebel Report Server)
• Track account, competitor, industry news and product information (Requires Siebel Briefings)
• Manage accounts and opportunities
• Create quotes (Requires Siebel Partner Commerce)
• Place orders (Requires Siebel Partner Commerce)
• Log service requests
• Submit MDF requests
• Search and find partners - for customers or other partners
• Add and manage user accounts
• Shop for self or on behalf of customer (Requires Siebel Partner Commerce)
• Personalized pricing (Requires Siebel Dynamic Pricing)
• Online training (Requires Siebel Training)

Siebel Partner Commerce

Intended Audience:
Partner Sales Agent, Partner Sales Manager
Unit of Measure: Registered User

Product Description:
Commerce add-on to Siebel Partner Portal enables partners to access critical information and tools to transact business with the brand owner (vendor) and common customers. Users are partner, reseller, dealer, distributor, broker, reseller or OEM employees. The Partner Commerce add-on module provides rich online commerce capabilities to partners, including product catalog, shopping cart, quotes and orders.
Product Requirements, Restrictions and Dependencies
• Requires Siebel Partner Portal
• Siebel Partner Commerce requires, at a minimum, one Named User license of Siebel Quotes & Order Capture for administration and set-up of the partner-facing programs.

Key Functionality
Siebel Commerce includes:
• Allows partners to shop for themselves or on behalf of end customers
• Multimedia catalog and online-ordering
• Distributed catalog administration
• Shopping cart, quotes and orders
• Integrated product and pricing configuration available (requires optional Siebel Configurator Runtime and Siebel Dynamic Pricer)
• Product comparisons
• Customizable checkout process
• Shipping and tax calculations

Siebel CRM On Demand

Siebel CRM On Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service offering to help you bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call centre efficiency; and derive comprehensive, real-time customer intelligence.

• Complete and comprehensive: Get everything you need for your sales, marketing, and service teams—and an optional, virtual call centre.
• Superior usability: Drive higher adoption among workgroups.
• Industry-specific functionality: Get value sooner with solutions tailored to your industry.
• Embedded contact centre: Get agents up and running anywhere they have access to an internet connection and a phone.
• Award-winning analytics: Take advantage of the hosted CRM industry's only embedded analytics offering.
• Easy customization, integration, and expansion: Focus high-value resources on your business, not your IT infrastructure.
• Prebuilt integration to Oracle back-office applications: Dramatically increase sales agent productivity while ensuring your customer data is consistent and accurate.
• Low, predictable costs: Forecast IT costs effectively with pricing starting at only US$70 per user per month.
• Global: Enhance global teamwork: Siebel CRM On Demand easily supports multiple languages and currencies.

The Siebel suite of On Demand products provide the following functionality:-

• Sales - Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools.
• Service - Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization.
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• Analytics - Make informed, intelligent decisions based on deep insight into your business, thanks to the only on-demand CRM solution with a prebuilt data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.
• Integration - Focus high-value resources on your business, not your IT infrastructure, thanks to the only CRM on demand solution that provides Web Services support as well as prebuilt integration to Oracle and other business applications.
• Industry Solutions - Only Siebel CRM On Demand Industry Editions provide organizations with CRM solutions tailored for specific industries. Unlike other hosted CRM solutions, Siebel CRM On Demand Industry Editions are built upon Oracle's deep industry expertise-providing organizations in the automotive, high technology, insurance, life sciences, and wealth management industries with tangible business value from the start. Siebel CRM On Demand Industry Editions feature out-of-the-box business processes, data models, object models, and business logic designed to support the unique requirements of these industries.