Siebel Advanced Search

Siebel Advanced Search enhances the ability of agents to easily locate information from the corporate knowledge base. Using Siebel Advanced Search enhances the base Siebel Search capabilities by locating documents using term proximity, word stemming, advanced thesaurus, term inflection, fuzzy searching, and other advanced searching features. Siebel Advanced Search uses the Fulcrum search engine (included with Siebel Search in each named license of Siebel Sales, Siebel Service, and Siebel Call Center).



Users
Employees using an Employee-facing application (like Siebel Sales, Siebel Call Center, etc.)