Siebel CRM Service Module

Siebel CRM Service, Professional Edition enables service agents of small and midsized companies to solve customer problems in a highly efficient and effective manner with comprehensive service request and solution management, as well as asset tracking. Complete customer service is made possible with integrated account and contact management. Powerful workflow technology helps managers track and improve service performance trends, resulting in greater customer satisfaction and loyalty.

With Siebel CRM Service, Professional Edition, customer agents interact quickly and consistently across a broad range of communication channels, such as telephone, email, fax, and page. Service representatives become productive faster, supporting a broader range of products and services, resulting in higher satisfaction levels in each customer interaction.

Users
Service agents and support professionals in small and midsized companies

Key Functionality
• Service Requests
• Service Assistant (activity plan templates for Service Requests)
• Executive Information System (pre-built charts for Service Requests, Accounts, Contacts)
• Accounts
• Activities
• Contacts
• Literature
• Products (basic product catalog with pricing)
• Notes and Attachments
• Advanced Search (adv. search algorithms including term proximity, word stemming, term inflection, etc.)
• Anywhere (software tools to streamline and automate management of Remote Client)
• Assignment Manager (configurable rules engine to automate assignment of leads and opportunities)
• Audit Trail (logging capabilities to maintain a history of changes made to Siebel records)
• EAI (interfaces for enabling real time integration of Siebel to 3rd party systems)
• Remote Client (fully functional disconnected client)
• Reports and Reports Server (library of pre-built reports and report scheduling and generation)
• Sync (client-based synchronization of Activities, Calendar and Contacts to Outlook, Notes and Palm)
• Workflow (configurable workflow engine to automate execution of business processes)
• Siebel Server Sync for Exchange
• Siebel Encyclopedia

Siebel CRM Marketing Automation Module

Siebel CRM Marketing Automation, Professional Edition provides the campaign management, customer management and marketing communications functionality that small and midsized businesses need to promote and market their products and services. Users can design and manage outbound campaigns through direct sales, call centers, and channel partners. Siebel CRM, Marketing Edition also provides list management capabilities to develop internal lists and load external list files and prospect management with promotion of prospects to contacts. Siebel Marketing's response management enables marketers to track customer responses and evaluate campaign effectiveness.

Siebel CRM Marketing Automation, Professional Edition includes the following modules:
• Marketing (including Campaigns)
• Marketing Resource Manager (best practices and automation of a marketing department’s planning tasks; includes Project Management and Collaboration for Marketing teams and Marketing Calendar functionality – see entry in General Options section of this document for more information on this module.)
• Marketing Development Funds (functionality to automate the creation, management and administration of marketing development funds for partners – see MDF entry in General Options section of this document for more information on this module.)

Users
Marketing personnel in small and midsized companies

Key Functionality
• Campaigns (Functionality to create and manage marketing campaigns and monitor associated details)
• Executive Information System (pre-built charts for Opportunities, Accounts, Contacts)
• Accounts
• Activities
• Contacts
• Literature
• Products (basic product catalog with pricing)
• Notes and Attachments
• Advanced Search (adv. search algorithms including term proximity, word stemming, term inflection, etc.)
• Anywhere (software tools to streamline and automate management of Remote Client)
• Assignment Manager (configurable rules engine to automate assignment of leads and opportunities)
• Audit Trail (logging capabilities to maintain a history of changes made to Siebel records)
• EAI (interfaces for enabling real time integration of Siebel to 3rd party systems)
• Remote Client (fully functional disconnected client)
• Reports and Reports Server (library of pre-built reports and report scheduling and generation)
• Sync (client-based synchronization of Activities, Calendar and Contacts to Outlook, Notes and Palm)
• Workflow (configurable workflow engine to automate execution of business processes)
• Siebel Server Sync for Exchange
• Siebel Encyclopedia

Siebel CRM Sales Module

Siebel CRM Sales enables small and midsized companies to grow revenues more quickly, predictably and profitably by providing a focus on the right deals at the right time. Organizations using Siebel CRM Sales, Professional Edition achieve unparalleled visibility into the sales pipeline – enabling sales professionals to “see” the big opportunities.

With Siebel CRM Sales, selling representatives are enabled to respond more effectively to sales opportunities. Contact and opportunity management within Siebel CRM Sales enables sales professionals to find the right piece of information that is most relevant to the sales situation. By having the right information at the right time, the sales professional can be more effective in front of the customer and maximize valuable customer-facing activities. By providing a common repository of customer information, Siebel CRM Sales allows sales teams to understand how customers buy, enabling them to respond to opportunities with a multi-channel sales strategy.

Siebel CRM Sales, Professional Edition provides up-to-the-moment, proactive intelligence to maximize sales revenue. With Siebel CRM Sales, Professional Edition all levels of the selling organization can access the facts required to confidently pinpoint problems and deploy resources. Siebel CRM Sales allows managers to monitor sales pipelines and evaluate the performance of the entire sales distribution network. Siebel CRM Sales enables sales professionals to identify critical trends in sales cycle length, win rates, discounting, and competitive engagement. This level of visibility is vital to any organization deploying a high-performing sales force.

Users
Sales professionals in small and midsized companies that would include: telesales reps, field sales reps, sales managers, sales directors, VPs of Sales

Key Functionality
• Opportunities and Pipeline
• Sales Assistant (activity plan templates for Opportunities)
• Executive Information System (pre-built charts for Opportunities, Accounts, Contacts)
• Accounts
• Activities
• Contacts
• Literature
• Products (basic product catalog with pricing)
• Notes and Attachments
• Advanced Search (adv. search algorithms including term proximity, word stemming, term inflection, etc.)
• Anywhere (software tools to streamline and automate management of Remote Client)
• Assignment Manager (configurable rules engine to automate assignment of leads and opportunities)
• Audit Trail (logging capabilities to maintain a history of changes made to Siebel records)
• EAI (interfaces for enabling real time integration of Siebel to 3rd party systems)
• Remote Client (fully functional disconnected client)
• Reports and Reports Server (library of pre-built reports and report scheduling and generation)
• Sync (client-based synchronization of Activities, Calendar and Contacts to Outlook, Notes and Palm)
• Workflow (configurable workflow engine to automate execution of business processes)
• Siebel Server Sync for Exchange
• Siebel Encyclopedia

Siebel CRM Main Modules

Siebel CRM Systems as main player in CRM Industry provides basic modules generally used in the CRM industry. Such modules involves general business process in CRM. Those modules are:

Siebel Sales Module
Siebel CRM Sales Module provides up-to-the-moment, proactive intelligence to maximize sales revenue. With Siebel CRM Sales all levels of the selling organization can access the facts required to confidently pinpoint problems and deploy resources. Siebel CRM Sales allows managers to monitor sales pipelines and evaluate the performance of the entire sales distribution network. Siebel CRM Sales enables sales professionals to identify critical trends in sales cycle length, win rates, discounting, and competitive engagement. This level of visibility is vital to any organization deploying a high-performing sales force.

Siebel Marketing Automation Module
Siebel CRM Marketing Automation Module provides the campaign management, customer management and marketing communications functionality. Users can design and manage outbound campaigns through direct sales, call centers, and channel partners. Siebel CRM Marketing also provides list management capabilities to develop internal lists and load external list files and prospect management with promotion of prospects to contacts. Siebel Marketing's response management enables marketers to track customer responses and evaluate campaign effectiveness.

Siebel Service Module
Siebel CRM Service module enable customer agents interact quickly and consistently across a broad range of communication channels, such as telephone, email, fax, and page. Service representatives become productive faster, supporting a broader range of products and services, resulting in higher satisfaction levels in each customer interaction.