Siebel CTI
What is Siebel CTI?
Computer Telephony Integration
Call routing based on customer profile
Screen pop with customer information
Controlled call transfers with customer data
Campaigns and predictive dialing
Call blending
Siebel 7 CTI integrates the Siebel Web Client with the CTI middleware and the telephone switch through the Siebel Communications Server infrastructure
Siebel 7 CTI enables an integrated context sensitive “softphone”
The telephone switch provides notification of telephony events through the CTI middleware to the Siebel Communications Server
The Siebel user interacts with the telephone system with the Siebel Web Client
Siebel 7 CTI provides a validated out-of-the-box integration with Siebel CTI Connect for the following telephony switch manufacturers:
Avaya
Nortel Networks
Siemens
Siebel 7 CTI provides the Siebel Adaptive Communications API programming layer
Siebel 7 CTI may be used with all Siebel eBusiness base applications
Siebel CTI Features
Multi-channel Communications Toolbar
Agents may be associated with multiple Communications configurations and multiple ACD queues
Better hold/resume support for Multiple Lines
Enhanced Not Ready provides the ability to select Reason Codes
Communications elements may be routed by an intelligent queuing engine such as Siebel Universal Queuing
Zero-Install, Highly Interactive Web Client
Unified Communications Control
Persistent Customer Dashboard
Global Time Zone
Search Center
Audit Trail
SmartScript Enhancements
Computer Telephony Integration
Call routing based on customer profile
Screen pop with customer information
Controlled call transfers with customer data
Campaigns and predictive dialing
Call blending
Siebel 7 CTI integrates the Siebel Web Client with the CTI middleware and the telephone switch through the Siebel Communications Server infrastructure
Siebel 7 CTI enables an integrated context sensitive “softphone”
The telephone switch provides notification of telephony events through the CTI middleware to the Siebel Communications Server
The Siebel user interacts with the telephone system with the Siebel Web Client
Siebel 7 CTI provides a validated out-of-the-box integration with Siebel CTI Connect for the following telephony switch manufacturers:
Avaya
Nortel Networks
Siemens
Siebel 7 CTI provides the Siebel Adaptive Communications API programming layer
Siebel 7 CTI may be used with all Siebel eBusiness base applications
Siebel CTI Features
Multi-channel Communications Toolbar
Agents may be associated with multiple Communications configurations and multiple ACD queues
Better hold/resume support for Multiple Lines
Enhanced Not Ready provides the ability to select Reason Codes
Communications elements may be routed by an intelligent queuing engine such as Siebel Universal Queuing
Zero-Install, Highly Interactive Web Client
Unified Communications Control
Persistent Customer Dashboard
Global Time Zone
Search Center
Audit Trail
SmartScript Enhancements
Thanks for the information..keep posting..
Siebel CTI info is very scarce over internet..
I would like to know more about siebel CTI and its installation and testing in Local.
I am a Siebel EAI developer..but did't got a chance to work..
Please post some topic as how to install Siebel CTI on local and simulate..it.
thanks for post
-Vivek
Check in "Siebel Communication Server Administration Guide"....
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