Top 3 Article in Siebel CRM Materials 2009
During 2009 we have posted a lot of article related to CRM, especially Oracle Siebel CRM in this blog. In the end of this 2009, we would like to list the best of the best article according to user pageview. Here's the top 3 article in the Siebel CRM Materials blog:
1. Siebel CRM Main Modules
Siebel CRM Systems as main player in CRM Industry provides basic modules generally used in the CRM industry. Such modules involves general business process in CRM. Those modules are
- Siebel Sales Module
- Siebel Marketing Automation Module
- Siebel Service Module
2. Siebel CTI
What is Siebel CTI? Siebel 7 CTI integrates the Siebel Web Client with the CTI middleware and the telephone switch through the Siebel Communications Server infrastructure. The telephone switch provides notification of telephony events through the CTI middleware to the Siebel Communications Server, then The Siebel user interacts with the telephone system with the Siebel Web Client.
3. Siebel EAI (Enterprise Application Integration)
Siebel EAI provides components for integrating Siebel Business Applications with external applications and technologies within your company and is designed to work with third-party solutions such as those from IBM, TIBCO, WebMethods, and others.
